Not specified (assumed to be hybrid based on industry standards).
Proven track record in customer service management
German and english business fluent
Extensive knowledge of ms office environment
Puma is seeking a Teamhead for Customer Service in Central Europe, focused on leading a high-performance customer service team and optimizing processes. The ideal candidate will have strong leadership skills, a proven customer service management background, and fluency in German and English
Job Summary
The role involves the development and leadership of a Customer Service Team within Central Europe.
Candidates must ensure the highest quality in orderbook management by monitoring the entire process from order to invoice.
PUMA seeks individuals who embody their values of being driven, vibrant, together, and authentic.
Matching Summary
Match Score: 85
Puma is seeking a Teamhead for Customer Service in Central Europe, focused on leading a high-performance customer service team and optimizing processes. The ideal candidate will have strong leadership skills, a proven customer service management background, and fluency in German and English.
Skills & Requirements
Must-have
Proven track record in customer service management
German and English business fluent
Extensive knowledge of MS Office environment
Nice-to-have
Strong strategic and analytical mindset
Hands-on mentality
Ability to motivate and mentor others
Key Requirements
Business fluent in German and English
Proven experience in customer service management
Strong organizational and decision-making abilities