Desk Adjuster Claims Handler

Direct Line Group

Glasgow, United Kingdom
Hybrid
Handle low complexity claims
Use digital evidence
Negotiation and communication skills
Handle low complexity Home & Commercial Direct claims using digital evidence, including photos and videos

Job Summary

  • Handle low complexity Home & Commercial Direct claims using digital evidence, including photos and videos.
  • Deliver outstanding customer service, contributing to class-leading Net Promoter Scores.
  • Our hybrid model offers a 'best of both worlds' approach, with colleagues spending at least 50% of their time in the office.

Matching Summary

Handle low complexity Home & Commercial Direct claims using digital evidence, including photos and videos.

Skills & Requirements

Must-have

  • Handle low complexity claims
  • Use digital evidence
  • Negotiation and communication skills
  • Compliance with policy cover
  • Uphold Consumer Duty principles

Nice-to-have

  • Customer service excellence
  • Collaborative team player
  • Proactive risk identification
  • Build technical capability

Key Requirements

  • Knowledge of Home and Commercial property insurance claims
  • Understanding of building and contents claims
  • Experience using digital tools and platforms
  • Excellent negotiation and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter