It Support – Head Of Uk&i

MARSH MCLENNAN

Hybrid
Lead technology support teams
Manage multi-channel support
Engage with key stakeholders
Lead and manage technology support teams across multiple channels, ensuring seamless delivery of services and adherence to operational guidelines

Job Summary

  • Lead and manage technology support teams across multiple channels, ensuring seamless delivery of services and adherence to operational guidelines.
  • Proactively engage with office leadership, stakeholders, and regional teams to drive technology service interactions and escalate strategic issues as needed.
  • We are seeking a dynamic and experienced Senior Technology Manager to lead and oversee technology support operations.

Matching Summary

Lead and manage technology support teams across multiple channels, ensuring seamless delivery of services and adherence to operational guidelines.

Skills & Requirements

Must-have

  • Lead technology support teams
  • Manage multi-channel support
  • Engage with key stakeholders
  • Oversee vendor relationships
  • Manage budgets and P&L analysis

Nice-to-have

  • Global/regional technology framework experience
  • Agile support workflows
  • Digital support channels
  • Process improvement driver
  • Continuous learning culture

Key Requirements

  • Proven senior technology management experience
  • Experience leading multi-channel support teams
  • Experience managing vendor partnerships
  • Budget management and P&L analysis
  • Solid understanding of IT operational processes
  • Experience in coaching and mentoring

Work Rights

Not specified

Tailored Resume

Cover Letter