Base: £44,000 - £55,000 py; bonus/equity: not spec...
Customer service contact centre
Leadership and motivational skills
Operational data interpretation
Deliver customer satisfaction and achieve business performance targets through effective leadership, mentoring and coaching of customer service agents
Job Summary
Deliver customer satisfaction and achieve business performance targets through effective leadership, mentoring and coaching of customer service agents.
Manage inbound service levels to maximise agent availability to answer calls in alignment within our regulatory standards and customer service commitments.
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits.
Matching Summary
Deliver customer satisfaction and achieve business performance targets through effective leadership, mentoring and coaching of customer service agents.
Salary
Base: £44,000 - £55,000 per annum; Bonus/Equity: Not specified; Benefits: Pension scheme, 36 days annual leave, Holiday Purchase, Share Schemes, Payroll Giving, Technology Vouchers, EV Schemes, Cycle to Work, Healthcare options, Life Assurance, Savesmart financial wellbeing support, discounts