Technical Support Delivery Analyst- Recruiting

Workday

Pune, India
**
Saas software support
Customer support experience
Human capital management cases
** Workday is seeking a Technical Support Delivery Analyst to join their Customer Support team in Pune, India. This role focuses on providing exceptional customer service and technical support for their Human Capital Management software, requiring strong problem-solving skills and the ability to work in a shift rotation. **

Job Summary

  • Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage.
  • Handle a queue of Human Capital Management cases, prioritizing issues based on severity and customer impact.
  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Support Delivery Analyst to join their Customer Support team in Pune, India. This role focuses on providing exceptional customer service and technical support for their Human Capital Management software, requiring strong problem-solving skills and the ability to work in a shift rotation. **

Skills & Requirements

Must-have

  • SaaS software support
  • Customer Support experience
  • Human Capital Management cases
  • log reading and analysis
  • Talent Management solutions

Nice-to-have

  • sun-drenched optimism and drive
  • courageous collaborators
  • curious minds
  • empathy and shared enthusiasm

Key Requirements

  • 4+ years SaaS software support
  • 4+ years Customer Support experience
  • Ability to engage and coordinate multiple teams
  • Ability to collaborate with multiple partners
  • Demonstrate resilience when faced with tight resolution timeframes

Work Rights

Not specified

Tailored Resume

Cover Letter