Product Support Representative - Emea Region - Skywise Core

Testia

Gdansk, Poland
Hybrid
Saas expertise
Technical support
Customer training
The Product Support Representative serves as the primary technical bridge between our digital ecosystem and our airline customers, focusing on deploying advanced digital solutions and ensuring operational excellence

Job Summary

  • The Product Support Representative serves as the primary technical bridge between our digital ecosystem and our airline customers, focusing on deploying advanced digital solutions and ensuring operational excellence.
  • Primary responsibilities include leading solution deployment and integration, providing advanced in-service support and optimization, and acting as the 'Voice of the Customer' to influence the product roadmap.
  • The company offers a stable, full-time employment contract with flexible working hours, a hybrid model, training opportunities, co-funding for meals and commuting, and comprehensive benefits including medical coverage and life insurance.

Matching Summary

The Product Support Representative serves as the primary technical bridge between our digital ecosystem and our airline customers, focusing on deploying advanced digital solutions and ensuring operational excellence.

Skills & Requirements

Must-have

  • SaaS expertise
  • technical support
  • customer training
  • data literacy
  • English fluency

Nice-to-have

  • agile development culture
  • AI capabilities
  • digital twin technology
  • proactive support
  • voice of the customer

Key Requirements

  • 4+ years of professional experience
  • Bachelor’s or Master’s in Engineering, Computer Science, IT, or equivalent
  • Familiarity with Big Data, AI, databases, or web technologies
  • Understanding of Airline Maintenance, Engineering, Flight Operations, or Technical Operations

Work Rights

Not specified

Tailored Resume

Cover Letter