Resmed is seeking a Consumer Care Lead who is solution-focused and customer-centric, skilled in managing complex customer inquiries and complaints while ensuring service level agreements are met. The ideal candidate will drive team performance, support training efforts, and act as a subject matter expert on ResMed products
Job Summary
The role involves monitoring team workflows to ensure all service level agreements are met while guiding the team to provide needs-based support.
Candidates must have a thorough understanding of consumer law as it applies to suppliers and manufacturers within the healthcare sector.
The position requires acting as a product subject matter expert across ResMed offerings in the ANZ market to ensure consistent customer service.
Matching Summary
Match Score: 85
Resmed is seeking a Consumer Care Lead who is solution-focused and customer-centric, skilled in managing complex customer inquiries and complaints while ensuring service level agreements are met. The ideal candidate will drive team performance, support training efforts, and act as a subject matter expert on ResMed products.