Job Summary

• The Customer Service Associate works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
• Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
• Participates where required in an on call roster to provide out of hours emergency support for the Community.

Matching Summary

Skills & Requirements

Key Requirements

• Good level of general education
• Proficient in Microsoft Office packages
• Excellent customer service skills
• Significant customer facing experience
• Good team player
• Strong relationship building skills
• Ability to act autonomously
• Fluent English verbal and written communication
• Excellent organisation skills
• Ability to multi task and prioritise
• Numerical skills
• Self and culturally aware
• Flexible approach to work

Work Rights