On-premises, with shifts including evenings, weekends, and holidays.
24x7x365 shift availability including weekends
Monitor incoming phone queue and case requests
Troubleshoot technical opportunities for games
LNW Gaming ANZ Pty Ltd is seeking a Customer Service Representative to provide technical support and exemplary customer service in a 24/7 environment. The role requires strong communication skills and the ability to troubleshoot technical issues, primarily serving the gaming industry
Job Summary
The Customer Service Representative serves as a liaison between customers and technicians to ensure games are serviced 24x7x365.
Team members partner with internal and external customers to troubleshoot technical opportunities and perform cross-functional duties related to network operation support.
Employees must be able to obtain required gaming cards and licensing upon employment, subject to a security investigation and drug test.
Matching Summary
Match Score: 75
LNW Gaming ANZ Pty Ltd is seeking a Customer Service Representative to provide technical support and exemplary customer service in a 24/7 environment. The role requires strong communication skills and the ability to troubleshoot technical issues, primarily serving the gaming industry.
Skills & Requirements
Must-have
24x7x365 shift availability including weekends
monitor incoming phone queue and case requests
troubleshoot technical opportunities for games
Nice-to-have
strong oral and written communication skills
detail oriented team player
ability to work in fast paced environment
Key Requirements
High School Diploma
Minimum 1 year of customer service experience
Must be able to obtain required gaming cards and licensing