Social Media Support Representative

Collectors

Plano, TX, USA
Base: $19ph; bonus/equity: not specified; benefits...
Onsite
Monitor and respond to social media
Track and analyze sentiment trends
Address customer inquiries on social media
Collectors is seeking a Social Media Support Representative to engage with their social media community and enhance customer satisfaction. The role requires onsite presence in Plano, TX, and involves monitoring social media interactions, collaborating with teams, and analyzing sentiment trends

Job Summary

  • Manage and engage with the company’s social media community across various platforms including but not limited to Instagram, Facebook, Twitter, Google, LinkedIn, and Reddit.
  • Monitor and respond to comments, messages, and mentions on social media channels in a timely and professional manner and work closely with the customer service team to address and resolve customer inquiries, issues, and concerns raised on social media platforms.
  • All full-time employees are eligible for paid vacation, ten company paid holidays, and employee discounts on select grading services.

Matching Summary

Match Score: 85

Collectors is seeking a Social Media Support Representative to engage with their social media community and enhance customer satisfaction. The role requires onsite presence in Plano, TX, and involves monitoring social media interactions, collaborating with teams, and analyzing sentiment trends.

Salary

Base: $19/hour; Bonus/Equity: Not specified; Benefits: Health Insurance, 401(K) Matching Plan, Vacation, Holiday Pay, Employee Discounts, Fertility, Commuter, and Educational Assistance

Skills & Requirements

Must-have

  • Monitor and respond to social media
  • Track and analyze sentiment trends
  • Address customer inquiries on social media
  • Engage with social media community
  • Customer service team collaboration

Nice-to-have

  • Enhance customer satisfaction and loyalty
  • Support marketing initiatives
  • Team building activities
  • Fun working environment

Key Requirements

  • Minimum 2 years of experience
  • Bachelor's degree preferred
  • Authorized to work in the United States

Work Rights

Authorized to work in the United States

Tailored Resume

Cover Letter