Customer Service Representative

Chubb

Whitehouse Station, NJ, United States
**
Fast-paced automated high-volume contact center
Superior customer service
Handle agent requests efficiently
** Chubb is seeking a Customer Service Representative in Whitehouse Station, NJ, to handle phone inquiries related to personal lines insurance in a fast-paced contact center environment. The role demands strong decision-making, effective communication skills, and an emphasis on customer service, with opportunities for professional development. **

Job Summary

  • Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment.
  • Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner.
  • Works collaboratively with team members, and business partners to provide a quality experience for our agents.

Matching Summary

Match Score: 75

** Chubb is seeking a Customer Service Representative in Whitehouse Station, NJ, to handle phone inquiries related to personal lines insurance in a fast-paced contact center environment. The role demands strong decision-making, effective communication skills, and an emphasis on customer service, with opportunities for professional development. **

Skills & Requirements

Must-have

  • fast-paced automated high-volume contact center
  • superior customer service
  • handle agent requests efficiently
  • analyze information and solve problems
  • navigate multiple systems and applications
  • maintain productivity service quality standards

Nice-to-have

  • ongoing desire for professional development
  • high regard for accuracy
  • best-in-class service
  • collaboration with team members

Key Requirements

  • high school diploma or equivalent
  • Proficient in computer skills
  • Experience in high-volume contact center
  • Property and Casualty insurance experience a plus

Work Rights

Not specified

Tailored Resume

Cover Letter