Senior Vendor Manager

Hagerty US

Remote
Remote
Manage strategic bpo partner relationships
Ensure vendor meets performance metrics and slas
Drive operational excellence in call center services
Hagerty US is seeking a Senior Vendor Manager to oversee relationships with outsourced BPO partners, focusing on call center services. The role involves managing vendor performance, ensuring compliance with service agreements, and fostering strong partnerships to drive operational excellence, all within a company dedicated to car culture and community

Job Summary

  • Lead and manage the strategic relationship with outsourced BPO partner(s) responsible for call center agent services.
  • Serve as the primary liaison between the BPO vendor and internal call center leadership, ensuring clear, timely communication of performance status, risks, and opportunities.
  • Oversee elements of the vendor management budget related to outsourcing contracts, including monthly invoice reconciliation and ensure cost-effectiveness.

Matching Summary

Match Score: 85

Hagerty US is seeking a Senior Vendor Manager to oversee relationships with outsourced BPO partners, focusing on call center services. The role involves managing vendor performance, ensuring compliance with service agreements, and fostering strong partnerships to drive operational excellence, all within a company dedicated to car culture and community.

Skills & Requirements

Must-have

  • Manage strategic BPO partner relationships
  • Ensure vendor meets performance metrics and SLAs
  • Drive operational excellence in call center services
  • Analyze vendor performance data and trends
  • Oversee vendor management budget and invoice reconciliation

Nice-to-have

  • Fostering strong partnerships
  • Proactive issue resolution
  • Cross-functional stakeholder communication
  • Alignment with company standards and policies

Key Requirements

  • Proven experience managing vendor relationships
  • Experience in BPO or call center outsourcing
  • Strong understanding of call center operations, KPIs, and performance management
  • Bachelor’s degree in Business, Management, or a related field preferred
  • Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable

Work Rights

Not specified

Tailored Resume

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