Customer Service Representative

Johnson Controls OpenBlue

Kansas City, United States
Starting at $14-$16 hourly; bonus/equity: completi...
Onsite (not specified, but implied by the nature of the role)
Monitoring systems for alarm signals
Responding to alarms
Placing outgoing calls
Johnson Controls OpenBlue is seeking a Customer Service Representative to act as an Emergency Dispatch Operator in Kansas City. This entry-level position offers a structured promotion program, competitive hourly wages, and a thorough training process

Job Summary

  • Customer Service Agents will serve as Emergency Dispatch Operators, monitoring systems for alarm signals and responding to alarms using the information provided in instruction screens.
  • You will learn about the dispatch operator role and standard operating procedures through our paid training course.
  • This position has a built in promotion program that will allow you to earn 2 raises in your first six months!

Matching Summary

Match Score: 85

Johnson Controls OpenBlue is seeking a Customer Service Representative to act as an Emergency Dispatch Operator in Kansas City. This entry-level position offers a structured promotion program, competitive hourly wages, and a thorough training process.

Salary

Starting at $14-$16 hourly; Bonus/Equity: Completion Bonus Program; Benefits: Not specified

Skills & Requirements

Must-have

  • monitoring systems for alarm signals
  • responding to alarms
  • placing outgoing calls
  • documenting incident details
  • following appropriate steps

Nice-to-have

  • bilingual in Spanish and English
  • fun and interactive learning environment
  • great opportunities within our company

Key Requirements

  • Must be 18 years old
  • Minimum of six (6) months of customer service experience
  • one year or more call center experience preferred
  • Able to type between 20 - 25 wpm
  • Basic knowledge of computer applications

Work Rights

Not specified

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