Policy Specialist

50

Melbourne, Australia
Not specified; not specified; generous employee be...
Fully remote
Customer service experience required
Strong communication skills essential
Ability to explain complex information clearly
The role involves acting as a key point of contact for employers to help them navigate WorkSafe insurance policies and premium obligations

Job Summary

  • The role involves acting as a key point of contact for employers to help them navigate WorkSafe insurance policies and premium obligations.
  • Employees will proactively manage employer accounts including outstanding premiums to ensure timely resolution and reduce aged debt.
  • The company offers a flexible work environment allowing up to 3 days of remote work per week along with comprehensive benefits.

Matching Summary

The role involves acting as a key point of contact for employers to help them navigate WorkSafe insurance policies and premium obligations.

Salary

Not specified; Not specified; Generous employee benefits included

Skills & Requirements

Must-have

  • Customer service experience required
  • Strong communication skills essential
  • Ability to explain complex information clearly

Nice-to-have

  • Experience in workers compensation preferred
  • Understanding of premium calculations advantageous
  • Comfortable managing sensitive payment conversations

Key Requirements

  • Experience in customer service or contact centre
  • Experience in debt collection environments
  • High attention to detail and organisational skills

Work Rights

Not specified

Tailored Resume

Cover Letter