Trek Bicycle is seeking a Service Manager for their Henderson location, responsible for leading the Service Center operations and ensuring exceptional customer service. The ideal candidate should have over three years of bicycle service center experience and strong leadership abilities to motivate a team and integrate sales and service functions
Job Summary
As Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.
You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers.
This role is right for someone with high energy and a constant learning engine who can see the forest and the trees.
Matching Summary
Match Score: 85
Trek Bicycle is seeking a Service Manager for their Henderson location, responsible for leading the Service Center operations and ensuring exceptional customer service. The ideal candidate should have over three years of bicycle service center experience and strong leadership abilities to motivate a team and integrate sales and service functions.
Skills & Requirements
Must-have
Customer hospitality
Team leadership and development
Service cost management
Bike building and delivery
Nice-to-have
High energy and learning engine
Anticipate shop needs
Positive, pitch-in attitude
Key Requirements
3+ years of bicycle service center experience
Willingness to attend Trek Service classes in Waterloo, WI