Experience as a sales engineer or solution architect
Hands-on experience with application configuration
Salesforce is seeking a Lead Specialist Solution Engineer for its Service Cloud team, focusing on leveraging AI to enhance customer success. The ideal candidate will possess strong technical expertise, collaboration skills, and experience in CRM or AI-focused environments
Job Summary
The role involves showcasing tailored Service Cloud solutions to customers while acting as a subject matter expert in the customer service domain.
Candidates must demonstrate confidence in AI-driven cloud applications and lead technical proof of concepts aligned with business needs.
Salesforce offers an inclusive workplace where ambition meets action, supporting employees with resources to find balance and leverage AI agents.
Matching Summary
Match Score: 85
Salesforce is seeking a Lead Specialist Solution Engineer for its Service Cloud team, focusing on leveraging AI to enhance customer success. The ideal candidate will possess strong technical expertise, collaboration skills, and experience in CRM or AI-focused environments.
Skills & Requirements
Must-have
Strong understanding of contact centre operations
Experience as a Sales Engineer or Solution Architect
Hands-on experience with application configuration
Ability to develop technical sales strategies
Willingness to travel up to 50%
Nice-to-have
AI-first mindset with emerging technology skills
Familiarity with Service Cloud products and digital channels
Experience with generative AI and LLM-based agents
Knowledge of ERP systems like order management and billing
Exposure to contact centre technologies like telephony
Key Requirements
Proven ability to collaborate in diverse environments
Experience within a CRM or AI-focused organisation