Errors Manager

Monzo Bank

Dublin, Ireland
Base: €54,700 - €66,690; bonus/equity: incentive a...
On-site
Lead error identification and management
Ensure cbi consumer protection code compliance
Conduct root cause analysis for systemic failures
This role is critical for protecting customers and ensuring Monzo operates with transparency and high governance standards

Job Summary

  • This role is critical for protecting customers and ensuring Monzo operates with transparency and high governance standards.
  • The Errors Manager will lead root cause analysis to distinguish between isolated incidents and systemic failures across the bank.
  • Candidates must ensure all errors are corrected promptly in line with Central Bank of Ireland expectations and the Consumer Protection Code.

Matching Summary

This role is critical for protecting customers and ensuring Monzo operates with transparency and high governance standards.

Salary

Base: €54,700 - €66,690; Bonus/Equity: Incentive Awards tied to performance; Benefits: Not specified

Skills & Requirements

Must-have

  • Lead error identification and management
  • Ensure CBI Consumer Protection Code compliance
  • Conduct root cause analysis for systemic failures
  • Coordinate customer redress and refunds
  • Maintain comprehensive errors log and taxonomy

Nice-to-have

  • Experience in operational resilience support
  • Strong stakeholder management skills
  • Ability to influence engineering and product teams
  • Track record of improving control environments

Key Requirements

  • Knowledge of Central Bank of Ireland requirements
  • Experience with consumer protection regulations
  • Proven track record in error remediation
  • Background in risk and controls function

Work Rights

Not specified

Tailored Resume

Cover Letter