Senior Manager Ai And Automation Strategy

TD Bank

Toronto, Ontario, Canada
Base: $115,600 - $163,200 cad; bonus/equity: not s...
Hybrid
8-12+ years in strategy
Experience in ai and automation
Strong understanding of contact-center economics
The Senior Manager, AI Strategy is accountable for shaping the pan-North American Customer Operations AI & Automation strategy

Job Summary

  • The Senior Manager, AI Strategy is accountable for shaping the pan-North American Customer Operations AI & Automation strategy.
  • This role plays a critical part in advancing NACO’s vision to build a Digital-First, AI-enabled contact center.
  • TD is committed to providing fair and equitable compensation opportunities to all colleagues.

Matching Summary

The Senior Manager, AI Strategy is accountable for shaping the pan-North American Customer Operations AI & Automation strategy.

Salary

Base: $115,600 - $163,200 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 8-12+ years in strategy
  • Experience in AI and automation
  • Strong understanding of contact-center economics

Nice-to-have

  • Exceptional executive communication skills
  • Collaborative leadership style
  • Ability to influence senior leaders

Key Requirements

  • Experience in large, complex organizations
  • Proven ability to lead cross-functional initiatives

Work Rights

Not specified

Tailored Resume

Cover Letter