Product Owner - Messaging

Capita (digital)

Darwen, United Kingdom
Base: £30,000 py; bonus/equity: not specified; ben...
Hybrid (home-based with occasional office travel)
Digital product ownership experience
Messaging channel management expertise
Contact centre technology knowledge
Capita is seeking a full-time Product Owner for Messaging, responsible for managing and improving various digital messaging channels. This remote role includes occasional travel to the Darwen office and offers a competitive salary along with numerous benefits

Job Summary

  • The role involves managing the design, delivery, and testing of projects across ASM, SMS, chatbot, and social messaging channels.
  • Candidates must possess strong commercial awareness and experience in digital self-service within a contact centre environment.
  • The position offers a competitive annual salary of £30,000 plus benefits including 23 days' holiday and company matched pension.

Matching Summary

Match Score: 85

Capita is seeking a full-time Product Owner for Messaging, responsible for managing and improving various digital messaging channels. This remote role includes occasional travel to the Darwen office and offers a competitive salary along with numerous benefits.

Salary

Base: £30,000 pa; Bonus/Equity: Not specified; Benefits: 23 days holiday, pension, cycle2work, volunteering day

Skills & Requirements

Must-have

  • Digital product ownership experience
  • Messaging channel management expertise
  • Contact centre technology knowledge
  • Stakeholder communication skills
  • Data-driven decision making

Nice-to-have

  • AI-driven chatbot technology knowledge
  • Conversational UX principles understanding
  • Trend identification capabilities
  • Senior stakeholder relationship management

Key Requirements

  • Experience with digital product ownership
  • Knowledge of contact centre technologies
  • Strong interpersonal and team management skills

Work Rights

Not specified

Tailored Resume

Cover Letter