Travel Experience Counselor I

Amex GBT

Quantico, Virginia, United States
Customer service standards
Computer reservation system (crs)
Domestic travel reservations
Participate in formal in-house training and/or on-the-job training (up to 12 weeks) to learn reservation processes, the computer reservation system (CRS), customer service standards, and account-specific requirements

Job Summary

  • Participate in formal in-house training and/or on-the-job training (up to 12 weeks) to learn reservation processes, the computer reservation system (CRS), customer service standards, and account-specific requirements.
  • Create domestic travel reservations including air, hotel, rail, and ground transportation in accordance with client and company standards.
  • Benefits include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.

Matching Summary

Participate in formal in-house training and/or on-the-job training (up to 12 weeks) to learn reservation processes, the computer reservation system (CRS), customer service standards, and account-specific requirements.

Skills & Requirements

Must-have

  • Customer service standards
  • Computer reservation system (CRS)
  • Domestic travel reservations
  • Passenger Name Records (PNRs)
  • Preferred vendor utilization

Nice-to-have

  • Inclusive and collaborative culture
  • Inspiration in travel
  • Positive working relationships

Key Requirements

  • US Citizen
  • High school diploma or equivalent
  • Customer service exposure
  • Meet performance standards

Work Rights

Must be a US Citizen

Tailored Resume

Cover Letter