Connect And Assure Specialist

nbn

Not specified; not specified; benefits include 18 ...
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Technical knowledge of fttn fttc fttp hfc
Tier 2 troubleshooting capability
Business customer operational experience
** The nbn is seeking Connect and Assure Specialists to manage business customer orders and incidents, ensuring a positive customer experience with nbn's services. The role requires strong technical knowledge in telecommunications and excellent communication skills, with a commitment to inclusive workplace culture. **

Job Summary

  • The Connect and Assure Specialist is accountable for end-to-end ownership and technical case management of business customer orders and incidents to drive timely outcomes.
  • nbn is committed to an inclusive, flexible, and supportive workplace where diverse perspectives are valued and active employee-led diversity pillars exist.
  • This permanent full-time role operates within a shift rotation between 7:00 AM and 7:00 PM without direct people management responsibilities.

Matching Summary

Match Score: 75

** The nbn is seeking Connect and Assure Specialists to manage business customer orders and incidents, ensuring a positive customer experience with nbn's services. The role requires strong technical knowledge in telecommunications and excellent communication skills, with a commitment to inclusive workplace culture. **

Salary

Not specified; Not specified; Benefits include 18 weeks paid parental leave and flexible working arrangements

Skills & Requirements

Must-have

  • Technical knowledge of FTTN FTTC FTTP HFC
  • Tier 2 troubleshooting capability
  • Business customer operational experience
  • Case or account management experience
  • Stakeholder engagement skills

Nice-to-have

  • Excellent communication and empathy
  • Strong organisational skills
  • Sound decision-making within processes
  • Commitment to inclusive workplace culture
  • Experience with flexible working arrangements

Key Requirements

  • Full working rights in Australia required
  • Tier 2 troubleshooting capability
  • Experience supporting business customers

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter