Operations Analyst, Payment Investigations & Helpdesk (10 Months)

TD Ameritrade

Singapore, Singapore
Not specified; open dialogue encouraged with hr te...
Not specified (assumed to be hybrid or onsite given the nature of the role)
Minimum 2 years payment investigation experience
Strong understanding of swift messages
Risk awareness and meticulous attention to detail
TD Ameritrade is seeking an Operations Analyst for Payment Investigations & Helpdesk in Singapore, focused on ensuring the timely processing of payments and resolving issues related to fraud. The role requires a minimum of two years' experience in payment investigation, strong attention to detail, and effective communication skills

Job Summary

  • The role involves partnering with internal lines of business to ensure customer funds reach their destination or are retrieved in fraud cases.
  • Team members act as the first point of contact for email and SWIFT correspondence while investigating payment message issues.
  • TD offers a competitive total rewards package including health benefits, paid time off, and career development programs.

Matching Summary

Match Score: 85

TD Ameritrade is seeking an Operations Analyst for Payment Investigations & Helpdesk in Singapore, focused on ensuring the timely processing of payments and resolving issues related to fraud. The role requires a minimum of two years' experience in payment investigation, strong attention to detail, and effective communication skills.

Salary

Not specified; open dialogue encouraged with HR Team regarding pay details

Skills & Requirements

Must-have

  • Minimum 2 years payment investigation experience
  • Strong understanding of SWIFT messages
  • Risk awareness and meticulous attention to detail
  • Ability to work flexible hours including public holidays

Nice-to-have

  • Knowledge of PMG, Swift Alliance, IntelliTracs systems
  • Experience with AS400 systems
  • Innovative mindset for process improvement
  • Self-motivated with strong time management skills

Key Requirements

  • Minimum 2 years professional experience in payment investigation
  • Strong understanding of SWIFT messaging standards
  • Flexibility to work during public holidays

Work Rights

Not specified

Tailored Resume

Cover Letter