Specialist, Patient Care

Shoppers Drug Mart

Mississauga, Ontario, Canada
Base: $52,000.00 - $71,500.00 py; bonus/equity: no...
Single point of contact for patients
Manage program service offerings
Customer service excellence
The Patient Care Specialist is the single point of contact for patients enrolled in a patient support program, responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service

Job Summary

  • The Patient Care Specialist is the single point of contact for patients enrolled in a patient support program, responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service.
  • This role involves acting as a patient advocate, exploring all options for funding of medications, determining coverage details, and developing/maintaining documentation to facilitate a successful reimbursement process.
  • Shoppers Drug Mart is committed to building a talented team that champions collaboration, kindness, and inclusivity, offering benefits like a purchase discount program and online learning.

Matching Summary

The Patient Care Specialist is the single point of contact for patients enrolled in a patient support program, responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service.

Salary

Base: $52,000.00 - $71,500.00 per year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Single point of contact for patients
  • Manage program service offerings
  • Customer service excellence
  • Patient advocacy
  • Reimbursement process facilitation
  • Adverse Event reporting

Nice-to-have

  • Action oriented and empathetic
  • Collaborative team player
  • Open-minded and responsive to change
  • Build trust and make connections

Key Requirements

  • 2-3 years customer service experience
  • Proficient in MS Office
  • Bilingualism French & English preferred
  • Ability to analyze and interpret data
  • Attention to detail and sound judgment

Work Rights

Not specified

Tailored Resume

Cover Letter