This role involves providing technical assistance to internal users, managing backup systems, and administering Windows Server and Linux environments
Job Summary
This role involves providing technical assistance to internal users, managing backup systems, and administering Windows Server and Linux environments.
The technician will work within a global IT support organization, coordinating with local and international teams to ensure service continuity and quality.
The position requires diagnosing complex incidents, supporting network infrastructure on-site, and following ITIL processes for incident and asset management.
Matching Summary
This role involves providing technical assistance to internal users, managing backup systems, and administering Windows Server and Linux environments.
Skills & Requirements
Must-have
Windows 10, 11 and Microsoft Office 365 expertise
IT helpdesk ticket management using ITNow
Remote access and client management tools
PowerShell scripting skills
Network infrastructure and protocol knowledge
On-site network hardware support
Nice-to-have
Teamwork and communication skills
Proactive problem solving
Flexibility and willingness to learn
Experience with virtualization platforms
Multinational coordination experience
Key Requirements
Diploma or degree in computer science or related field
Minimum 5 years experience in similar role
Fluent English (C1 level)
Microsoft or Networking certifications (e.g. CCNA) considered a plus