Support Technician L1

henryschein.es

1 year experience in support or helpdesk
Knowledge of windows, office, and outlook
Strong verbal communication skills
The primary objective is to provide first-level support to users by managing inquiries and incidents received primarily via telephone

Job Summary

  • The primary objective is to provide first-level support to users by managing inquiries and incidents received primarily via telephone.
  • The role involves registering incidents in the helpdesk system, resolving level-one issues, and escalating complex cases to L2 or L3 teams.
  • This position serves as the entry point for technical and functional incident management while reporting hierarchically to the L2 Helpdesk team.

Matching Summary

The primary objective is to provide first-level support to users by managing inquiries and incidents received primarily via telephone.

Skills & Requirements

Must-have

  • 1 year experience in support or helpdesk
  • Knowledge of Windows, Office, and Outlook
  • Strong verbal communication skills

Nice-to-have

  • Technical English proficiency
  • Call center or phone support experience
  • Dental sector industry knowledge

Key Requirements

  • Minimum 1 year experience in similar support roles

Work Rights

Not specified

Tailored Resume

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