Senior Acute Patient Access Services Representative Er

Banner Health

Mesa, Arizona, US
18% night shift differential after 7pm; $1ph weeke...
3+ years customer service experience
Insurance verification proficiency
Fast-paced er environment adaptability
This role serves as the vital first point of contact for patients entering care at Banner Desert Medical Center

Job Summary

  • This role serves as the vital first point of contact for patients entering care at Banner Desert Medical Center.
  • The Senior Representative provides mentoring, training, and guidance while functioning as a primary resource for team workflow questions.
  • Candidates will handle insurance verification, patient check-ins, collections, and act as an extension of leadership during night shifts.

Matching Summary

This role serves as the vital first point of contact for patients entering care at Banner Desert Medical Center.

Salary

18% Night shift differential after 7pm; $1/hour weekend shift differential

Skills & Requirements

Must-have

  • 3+ years customer service experience
  • Insurance verification proficiency
  • Fast-paced ER environment adaptability
  • Strong communication and emotional IQ
  • Detail-oriented problem solving skills

Nice-to-have

  • Leadership and mentoring capabilities
  • De-escalation of tense situations
  • Experience with payment hierarchy
  • High emotional intelligence
  • Natural problem solver traits

Key Requirements

  • High school diploma or GED required
  • Three or more years of relevant work experience
  • Arizona Fingerprint Clearance Card for behavioral health settings if applicable

Work Rights

Not specified

Tailored Resume

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