Senior Customer Success Manager, Beats - Amazon - Seattle, Wa
Amazon
Seattle, WA, US
Base: $72,000-$154,000pyear depending on location;...
On-site
4+ years in customer success or account management
Proficiency in excel complex formulas and pivot tables
Experience with tableau salesforce oracle business intelligence
You will work with Amazon's top vendor partners to influence growth across their businesses on Amazon.com and improve end-customer experience
Job Summary
You will work with Amazon's top vendor partners to influence growth across their businesses on Amazon.com and improve end-customer experience.
The role requires analyzing data from multiple sources to present recommendations on trends and opportunities while developing strategic joint business plans.
Amazon offers a supportive team environment with clear paths to management roles and continuous professional growth opportunities.
Matching Summary
You will work with Amazon's top vendor partners to influence growth across their businesses on Amazon.com and improve end-customer experience.
Salary
Base: $72,000-$154,000/year depending on location; Bonus/Equity: May be provided as part of total compensation package; Benefits: Full range of medical financial and other benefits included
Skills & Requirements
Must-have
4+ years in customer success or account management
Proficiency in Excel complex formulas and pivot tables
Experience with Tableau Salesforce Oracle Business Intelligence
Strong written and verbal communication skills
Ability to manage multiple projects in fast-paced settings
Nice-to-have
Master's Degree or equivalent experience
5+ years in retail electronics or consumer goods
Comfortable working in diverse inclusive culture
Proven track record of taking ownership driving results
Experience with Microsoft OneNote SharePoint
Key Requirements
Bachelor's Degree required
4+ years experience in business relationship management
5+ years preferred in account management sales or retail industry
Experience with analytical tools like Tableau and Salesforce