Customer Service Team Leader

The Good Guys

Tinglapa, Australia
On-site
Customer complaint resolution
Multi-channel order fulfillment
Supervise administrative processes
The Good Guys is committed to helping families live better for less by offering unbeatable deals and exceptional service across their home appliances and consumer electronics

Job Summary

  • The Good Guys is committed to helping families live better for less by offering unbeatable deals and exceptional service across their home appliances and consumer electronics.
  • The Customer Service Team Leader will coordinate and supervise store operational functions to support store culture and profitable sales growth, developing team capabilities and managing multi-channel fulfillment.
  • The company offers competitive remuneration, fantastic discounts across the JB Hi-Fi Group, paid parental leave, wellbeing resources, and is committed to sustainability with a net zero carbon emissions goal by 2030.

Matching Summary

The Good Guys is committed to helping families live better for less by offering unbeatable deals and exceptional service across their home appliances and consumer electronics.

Skills & Requirements

Must-have

  • Customer complaint resolution
  • Multi-channel order fulfillment
  • Supervise administrative processes
  • Develop team knowledge and capability
  • Store operational functions coordination

Nice-to-have

  • Brand and store experience contribution
  • Positive store and channel experience
  • Team collaboration
  • Continuous skill improvement

Key Requirements

  • Customer Focus competency
  • Drives Results competency
  • Develops Talent competency

Work Rights

Not specified

Tailored Resume

Cover Letter