The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams
Job Summary
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
Candidates must possess deep technical acumen to manage escalations, drive incident resolution, and ensure system reliability for large enterprise accounts.
Workday offers a flexible work approach requiring at least 50% time in-office or field, along with competitive compensation including bonuses and stock grants.
Matching Summary
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
Salary
Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package available
Skills & Requirements
Must-have
7+ years in product support or consulting
5+ years managing complex SaaS solutions
Fluent in French (Canadian preferred)
Bachelor's or Master's in Technical Degree
Experience with Workday HCM, Payroll, Financials
Nice-to-have
Strong C-level stakeholder engagement skills
Proactive risk avoidance and business judgment
Ability to navigate high-stress situations
Cross-functional collaboration and leadership
Passion for customer relations and self-drive
Key Requirements
BS or MS in Computer Science or equivalent experience
7+ years experience in B2B enterprise software support
5+ years implementing or managing complex SaaS solutions