Manulife is seeking an Operations Strategy and Excellence Lead to support their multiyear operations strategy and drive continuous improvement within their insurance operations. This hybrid role requires expertise in process optimization, change management, and a strong understanding of insurance business practices, while also emphasizing collaboration across various teams
Job Summary
Responsible for defining and upholding the PH Operations multiyear strategy and KPIs, driving continuous improvement through rigorous operational standards, and managing change for strategy and transformation initiatives.
Employs a deep understanding of insurance end-to-end business, Lean Six Sigma, data-driven insights, and automation solutions to ensure reliable and efficient operating models.
Works in close partnership with transformation and innovation teams, providing operational designs, analytics, and recommended practices to achieve outstanding client service, top-tier quality, and stable long-term growth.
Matching Summary
Match Score: 85
Manulife is seeking an Operations Strategy and Excellence Lead to support their multiyear operations strategy and drive continuous improvement within their insurance operations. This hybrid role requires expertise in process optimization, change management, and a strong understanding of insurance business practices, while also emphasizing collaboration across various teams.
Skills & Requirements
Must-have
Lean Six Sigma methodologies
data-driven insights
process optimization
automation solutions
client service excellence
Nice-to-have
entrepreneurial spirit
adaptable to change
risk-taking comfort
Key Requirements
8-10 years in operations, process excellence, or leadership
Insurance or financial services experience
Expertise in life and health insurance processes
Familiarity with automation technologies (PowerApps, AI)
Knowledge of Operational Excellence frameworks (LEAN, DMAIC)