Eus Market Manager, India

WPP

Mumbai, India
On-site
End user services management
Itil and itsm frameworks
Endpoint security and device management
The role involves leading End User Services (EUS) to drive strategic technology operations across the India market

Job Summary

  • The role involves leading End User Services (EUS) to drive strategic technology operations across the India market.
  • Candidates must manage engineer resources, oversee ticket queues, and ensure strict adherence to service level agreements.
  • The position requires developing country IT infrastructure roadmaps while implementing robust cybersecurity and compliance standards.

Matching Summary

The role involves leading End User Services (EUS) to drive strategic technology operations across the India market.

Skills & Requirements

Must-have

  • End User Services management
  • ITIL and ITSM frameworks
  • Endpoint security and device management
  • Active Directory administration
  • Ticket queue and SLA compliance
  • Vendor and cost optimization

Nice-to-have

  • AI-driven support solutions
  • Cross-functional collaboration
  • Continuous improvement mindset
  • Innovation culture champion
  • Global technology integration

Key Requirements

  • Bachelor's degree in IT or Computer Science
  • Strong leadership and team management skills
  • Proficiency with MDM solutions like Jamf and Intune
  • Experience in IT governance and risk mitigation
  • Budget management expertise for licensing and contracts

Work Rights

Not specified

Tailored Resume

Cover Letter