Resident Services Manager

Oceania Group Ltd

Auckland, New Zealand
**
Leading customer facing teams
High quality customer service
Front of house ownership
** Oceania Group Ltd is seeking a full-time Resident Services Manager for The Sands in Browns Bay, Auckland. The role involves overseeing a customer service team, ensuring high service standards, and engaging with residents to enhance their experience. **

Job Summary

  • The role involves delivering an innovative service concept, overseeing a team, and taking ownership of the front of house to ensure high standards.
  • Key responsibilities include liaising with external suppliers, coordinating resident services, and maintaining current knowledge of facility products and procedures.
  • Oceania Group Ltd is committed to supporting employees with competitive remuneration, a safe working environment, development opportunities, and staff discounts.

Matching Summary

Match Score: 75

** Oceania Group Ltd is seeking a full-time Resident Services Manager for The Sands in Browns Bay, Auckland. The role involves overseeing a customer service team, ensuring high service standards, and engaging with residents to enhance their experience. **

Skills & Requirements

Must-have

  • Leading customer facing teams
  • High quality customer service
  • Front of house ownership
  • Resident satisfaction monitoring
  • Handling resident complaints
  • Microsoft suite proficiency

Nice-to-have

  • Style and calm under pressure
  • Empathetic and passionate nature
  • Team first can-do attitude

Key Requirements

  • Eligibility to work in NZ

Work Rights

Eligibility to work in NZ

Tailored Resume

Cover Letter