Customer Service Lead

Lafayette Animal Hospital

Portsmouth, NH, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
**
Answer phone calls and emails
Schedule appointments
Maintain accurate electronic medical records
** Lafayette Animal Hospital is seeking a Customer Service Lead to supervise the reception team and enhance client experiences in a veterinary setting. The ideal candidate should possess experience in customer service and veterinary practices, demonstrating strong leadership and communication skills. **

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support.
  • As both a Customer Service Representative and Supervisor, you will serve as the first and last point of contact for our clients while guiding and supporting the reception team to ensure outstanding client and patient experiences.
  • We offer a competitive compensation and benefits package including pay up to $22 per hour, bonus pay opportunities, medical, dental & vision insurance, 401(k) with matching options, paid time off, CE allowance, employee pet discounts, life insurance, and flexible scheduling options.

Matching Summary

Match Score: 75

** Lafayette Animal Hospital is seeking a Customer Service Lead to supervise the reception team and enhance client experiences in a veterinary setting. The ideal candidate should possess experience in customer service and veterinary practices, demonstrating strong leadership and communication skills. **

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, PTO, CE Allowance, Employee Pet Discounts, Life Insurance

Skills & Requirements

Must-have

  • Answer phone calls and emails
  • Schedule appointments
  • Maintain accurate electronic medical records
  • Process billing transactions
  • Recruit and train reception team members
  • Provide mentorship and coaching

Nice-to-have

  • Passionate about veterinary reception
  • Enjoy teaching and mentoring
  • Partner with clients for pet health
  • Build long-term client relationships
  • Bring positivity and accountability

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service experience
  • At least 1 year veterinary experience
  • 1-2 years leadership experience preferred
  • Comfort with scheduling software and EMR

Work Rights

Not specified

Tailored Resume

Cover Letter