Product Support Specialist

Verkada

San Mateo, United States
Base: $90,000 - $110,000 usd; bonus/equity: eligib...
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First touch support across platforms
Troubleshoot data issues and access inquiries
Strong written and verbal communication skills
** Verkada is seeking a Product Support Specialist to join their Business Systems & Analytics team in San Mateo, CA. The role involves providing first-touch support across various platforms, troubleshooting data issues, and collaborating with stakeholders to enhance customer experience. **

Job Summary

  • Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform for physical security.
  • This role involves providing first touch support, troubleshooting data issues, and owning processing related tasks across various systems.
  • The company offers comprehensive benefits including 100% covered premiums for employees, paid parental leave, and daily healthy lunches.

Matching Summary

Match Score: 75

** Verkada is seeking a Product Support Specialist to join their Business Systems & Analytics team in San Mateo, CA. The role involves providing first-touch support across various platforms, troubleshooting data issues, and collaborating with stakeholders to enhance customer experience. **

Salary

Base: $90,000 - $110,000 USD; Bonus/Equity: Eligible for sales incentives, discretionary bonuses, and RSUs; Benefits: Comprehensive healthcare, wellness perks, and professional development stipend

Skills & Requirements

Must-have

  • First touch support across platforms
  • Troubleshoot data issues and access inquiries
  • Strong written and verbal communication skills

Nice-to-have

  • Experience recommending system standard changes
  • Ability to handle ambiguity in fast paced environment
  • Collaboration with internal and external stakeholders

Key Requirements

  • Bachelor's degree in MIS, CS, Finance or technical fields
  • Minimum 2 years of relevant business experience
  • Independently authorized to work in the U.S.

Work Rights

Must be independently authorized to work in the U.S.

Tailored Resume

Cover Letter