Manager, Billing Support Operations - North America

INGRAM MICRO

Base: usd $78,000.00 - $124,800.00 py; bonus/equit...
5+ years in billing operations
Sap billing and subscription platforms
Leading operational support teams
The role leads a global team responsible for the stability, accuracy, and availability of billing systems including SAP and payment engines

Job Summary

  • The role leads a global team responsible for the stability, accuracy, and availability of billing systems including SAP and payment engines.
  • The position drives the transformation toward an AI-enabled, automation-first support model to reduce ticket volume and accelerate resolution times.
  • Ingram Micro offers competitive base pay ranging from $78,000 to $124,800 along with comprehensive benefits including healthcare and 401(k) matching.

Matching Summary

The role leads a global team responsible for the stability, accuracy, and availability of billing systems including SAP and payment engines.

Salary

Base: USD $78,000.00 - $124,800.00 per year; Bonus/Equity: Eligible for merit increases, annual bonus, and long-term incentives; Benefits: Healthcare, paid time off, parental leave, 401(k) match, disability coverage

Skills & Requirements

Must-have

  • 5+ years in Billing Operations
  • SAP billing and subscription platforms
  • Leading operational support teams
  • Incident management and root cause analysis
  • Proactive monitoring and capacity planning

Nice-to-have

  • Bilingual proficiency in Spanish or French
  • Experience with cloud vendor billing
  • ITIL or Lean Six Sigma methodology
  • Data analysis with Power BI
  • Agile project management certification

Key Requirements

  • Bachelor's degree required
  • 5+ years experience in Billing Operations or Order-to-Cash
  • Strong understanding of multi-system data flows
  • Experience leading high-volume operational teams

Work Rights

Not specified

Tailored Resume

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