Manager, Information Technology

Arctic Wolf

Equity for all employees; flexible annual leave, p...
Fully remote
Servicenow incident request problem change management
Enterprise saas platform support operations
Aws cloud infrastructure and network services
Arctic Wolf is seeking a Manager of Information Technology to lead operational and technical management of cloud applications and infrastructure. The ideal candidate will possess strong leadership skills, expertise in ITIL-based support models, and deep knowledge of ServiceNow and enterprise SaaS platforms

Job Summary

  • This role leads a team of technical SMEs responsible for Arctic Wolf's internal core services while ensuring operational reliability across cloud platforms and SaaS applications.
  • Candidates must possess deep hands-on knowledge of ServiceNow including workflow optimization, dashboarding, and data quality governance within an ITIL-based operating model.
  • The company offers compelling compensation including equity for all employees, flexible annual leave, comprehensive private benefits, and fertility support.

Matching Summary

Match Score: 85

Arctic Wolf is seeking a Manager of Information Technology to lead operational and technical management of cloud applications and infrastructure. The ideal candidate will possess strong leadership skills, expertise in ITIL-based support models, and deep knowledge of ServiceNow and enterprise SaaS platforms.

Salary

Equity for all employees; Flexible annual leave, paid holidays, and volunteer days; Comprehensive private benefits plan including medical insurance and life insurance

Skills & Requirements

Must-have

  • ServiceNow incident request problem change management
  • Enterprise SaaS platform support operations
  • AWS cloud infrastructure and network services
  • ITIL based support model implementation
  • 5-7 years people management experience

Nice-to-have

  • Strong cross-functional stakeholder partnership skills
  • Ability to translate technical data for executives
  • Experience with system upgrades and migrations
  • Deep knowledge of identity platforms and connectivity

Key Requirements

  • 5-7 years of people management experience
  • Background checks required
  • Authorization for export control laws if applicable

Work Rights

Not specified

Tailored Resume

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