Customer Success Manager (m/f/nb)

D-EDGE

Paris, France
On-site
Client relationship management
Saas crm solutions
French and english fluency
Manage and grow a portfolio of 150-200 hotel clients, serving as the main point of contact to help them reach their goals with D-EDGE CRM

Job Summary

  • Manage and grow a portfolio of 150-200 hotel clients, serving as the main point of contact to help them reach their goals with D-EDGE CRM.
  • Train and guide clients on best practices and new features, while coordinating with Product, Support, and Onboarding teams for a seamless client experience.
  • D-EDGE offers a one-month onboarding program, a friendly Paris office environment with flexible remote policy, and perks like meal vouchers and health insurance.

Matching Summary

Manage and grow a portfolio of 150-200 hotel clients, serving as the main point of contact to help them reach their goals with D-EDGE CRM.

Skills & Requirements

Must-have

  • Client relationship management
  • SaaS CRM solutions
  • French and English fluency
  • Client satisfaction and retention
  • Monitor usage and performance

Nice-to-have

  • Client-first mindset
  • Adaptability and curiosity
  • Teamwork and collaboration
  • Hospitality innovation enthusiasm

Key Requirements

  • Fluency in French and English
  • Previous client-facing experience is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter