The Head of Client Relationship Management, North America, leads the regional CRM organisation and is accountable for client relationship excellence, retention, and revenue growth across the US and Canada
Job Summary
The Head of Client Relationship Management, North America, leads the regional CRM organisation and is accountable for client relationship excellence, retention, and revenue growth across the US and Canada.
The role drives execution of Apex’s Client Success Model, strengthens senior‑level client engagement, and ensures the CRM team consistently delivers a high‑quality, commercially focused client experience.
Apex Group offers a genuinely unique opportunity to be part of an expanding large global business with competitive remuneration and training and development opportunities.
Matching Summary
The Head of Client Relationship Management, North America, leads the regional CRM organisation and is accountable for client relationship excellence, retention, and revenue growth across the US and Canada.
Salary
Base: USD $250,000 – USD $325,000; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Client relationship excellence
Revenue growth across US and Canada
Client Success Model execution
Senior-level client engagement
High-quality client experience
Fund administration services understanding
Nice-to-have
Global multi-jurisdiction experience
Scaling teams experience
Operational change experience
M&A integration exposure
Positive disrupter mindset
Key Requirements
15+ years in financial services
Direct client management responsibility
Proven leadership of client relationship/commercial team