Senior Associate Customer Success Manager - Paradox

0 Workday Inc

Fully remote
Client-facing experience in b2b
Technical product support
Customer satisfaction management
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products

Job Summary

  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform that streamlines tasks through mobile, chat, and text message-driven experiences.
  • Workday offers a flexible work approach combining in-person and remote work to deepen connections and maintain a strong community while supporting employee growth and development.

Matching Summary

This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.

Skills & Requirements

Must-have

  • client-facing experience in B2B
  • technical product support
  • customer satisfaction management
  • product training and configuration
  • troubleshooting technical challenges

Nice-to-have

  • strong written and verbal communication
  • critical thinking and problem solving
  • collaborative team partnership
  • flexible work schedule
  • empathy and integrity culture

Key Requirements

  • 3+ years client-facing B2B experience
  • experience in a SaaS organization
  • customer satisfaction management expertise
  • ability to handle multiple priorities
  • excellent technology skills

Work Rights

Not specified

Tailored Resume

Cover Letter