Odilo TID SL is seeking a Technical Support Engineer (L3) to join their international team, focusing on enhancing digital learning experiences. The role involves investigating complex technical issues, collaborating with backend developers, and improving support tools while ensuring efficient resolution of incidents
Job Summary
Investigate complex production incidents by analyzing logs, API responses, microservice behavior, and error traces to identify root causes and propose solutions.
Ensure compliance with SLAs by applying technical workarounds and collaborating directly with backend developers for implementing definitive fixes.
Contribute to the development and improvement of internal support tools and AI-driven solutions to enhance diagnostic capabilities and optimize incident resolution.
Matching Summary
Match Score: 85
Odilo TID SL is seeking a Technical Support Engineer (L3) to join their international team, focusing on enhancing digital learning experiences. The role involves investigating complex technical issues, collaborating with backend developers, and improving support tools while ensuring efficient resolution of incidents.
Skills & Requirements
Must-have
Investigate complex production incidents
Analyze logs and error traces
SQL for diagnostics and updates
Analyze web integrations and APIs
Java v8+ backend code debugging
Work with backend development teams
Nice-to-have
AI initiatives for support
Cloud environments (AWS)
NoSQL databases (MongoDB)
Monitoring and observability tools
Agile methodologies (SCRUM)
Key Requirements
Previous experience as a developer or advanced technical support