This role serves as the primary point of contact for strategic customers, acting as their advocate within Workday internal teams
Job Summary
This role serves as the primary point of contact for strategic customers, acting as their advocate within Workday internal teams.
The ideal candidate will leverage deep technical acumen to navigate challenges with large enterprise accounts and ensure alignment on business objectives.
Workday offers a flexible work approach requiring at least half of the time spent in-office or with customers, along with competitive compensation including bonus plans and stock grants.
Matching Summary
This role serves as the primary point of contact for strategic customers, acting as their advocate within Workday internal teams.
Salary
Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described
Skills & Requirements
Must-have
7+ years in product support or customer success
5+ years managing complex SaaS solutions
Fluent in French (Canadian preferred)
Bachelor's or Master's in Technical Degree
Experience with HCM, Payroll, or Financials
Nice-to-have
Strong C-level stakeholder engagement skills
Proactive problem-solving in fast-paced environments
Ability to drive customer self-sufficiency initiatives
Experience chairing steering committee meetings
Willingness to travel up to 25% of the time
Key Requirements
7+ years experience in B2B enterprise software support
5+ years implementing or managing complex SaaS solutions
French language fluency required
BS or MS in Computer Science or equivalent technical experience