Lead Of Facilities Management Center

JLL

Bangkok, THA
On-site
Customer service request handling
Issue resolution coordination
Service delivery oversight
JLL is seeking a Lead of Facilities Management Center in Bangkok to oversee a team responsible for customer service requests and service delivery coordination. The ideal candidate will have significant experience in facilities operations, customer service management, and team leadership, ensuring high-quality service and continuous improvement

Job Summary

  • The Lead of Facilities Management Center is responsible for supervising and coordinating a team of facilities operators who handle customer service requests, issue resolution, and service delivery coordination.
  • This leadership role focuses on ensuring effective customer support operations, maintaining service quality standards, and driving continuous improvement in facilities-related customer service delivery.
  • JLL empowers you to shape a brighter way forward by combining world-class services, advisory and technology for our clients.

Matching Summary

Match Score: 85

JLL is seeking a Lead of Facilities Management Center in Bangkok to oversee a team responsible for customer service requests and service delivery coordination. The ideal candidate will have significant experience in facilities operations, customer service management, and team leadership, ensuring high-quality service and continuous improvement.

Skills & Requirements

Must-have

  • Customer service request handling
  • Issue resolution coordination
  • Service delivery oversight
  • Performance coaching and development
  • Service level agreement management
  • Escalation point for complex issues

Nice-to-have

  • Continuous improvement driver
  • Knowledge sharing facilitator
  • Cross-departmental collaboration
  • Commitment to accuracy
  • Attention to detail

Key Requirements

  • Bachelor's degree in Business Administration, Facilities Management, Customer Service Management, or related field
  • 5-7 years progressive experience in customer service or facilities operations
  • 3-5 years in a supervisory or team leadership role
  • Proficiency with facilities management software
  • Experience with service request management systems

Work Rights

Not specified

Tailored Resume

Cover Letter