Ability to log and manage tickets via service tools
PwC Sweden is seeking a graduate for their Service Desk position within the Advisory sector, focusing on IT service management and user support. The role involves managing IT service requests, troubleshooting issues, and collaborating with internal teams to ensure operational efficiency
Job Summary
This role serves as the first point of contact for IT service requests, incidents, and user support across enterprise systems.
The position requires managing incidents, performing initial troubleshooting, and ensuring timely resolution through collaboration with internal teams.
Candidates will support documentation, testing, and change activities while maintaining high-quality service delivery standards.
Matching Summary
Match Score: 75
PwC Sweden is seeking a graduate for their Service Desk position within the Advisory sector, focusing on IT service management and user support. The role involves managing IT service requests, troubleshooting issues, and collaborating with internal teams to ensure operational efficiency.
Skills & Requirements
Must-have
Experience in IT service desk or operations role
Strong understanding of ITSM processes
Ability to log and manage tickets via service tools