Ensure customer satisfaction by providing support services in the delivery of a wide range of Trade Service products
Job Summary
Ensure customer satisfaction by providing support services in the delivery of a wide range of Trade Service products.
Perform issuing, advising and amending of letters of credit, negotiation of letters of credit documents, processing documentary and direct collections in accordance with Trade Services standards.
Assist leaders in training staff on new products or procedures and coordinate workflow in the absence of leadership.
Matching Summary
Ensure customer satisfaction by providing support services in the delivery of a wide range of Trade Service products.
Skills & Requirements
Must-have
Trade Services support experience
Issuing letters of credit
Negotiation of letters of credit documents
Processing documentary collections
Processing direct collections
Nice-to-have
Customer satisfaction focus
Risk mitigating and compliance-driven culture
Proactive monitoring and escalation
Inter-personal skills for escalation
Key Requirements
4+ years Trade Services support experience
2+ years BSA/AML, Sanctions, Anti-boycott exposure