Associate Technical Support Engineer - Windows & Z/os

Rocketadserver

Chennai, India
On-site
Windows and z/os operating systems
Ticketing/itsm systems
Customer interaction experience
Rocket Software is seeking an Associate Technical Support Engineer in Chennai, India, to assist customers with the installation and troubleshooting of their software products. The ideal candidate will have experience in technical support, familiarity with operating systems like Windows and z/OS, and a background in customer service

Job Summary

  • The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products.
  • The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions.
  • The Engineer will typically work as part of a team with limited direction.

Matching Summary

Match Score: 75

Rocket Software is seeking an Associate Technical Support Engineer in Chennai, India, to assist customers with the installation and troubleshooting of their software products. The ideal candidate will have experience in technical support, familiarity with operating systems like Windows and z/OS, and a background in customer service.

Skills & Requirements

Must-have

  • Windows and z/OS operating systems
  • Ticketing/ITSM systems
  • Customer interaction experience
  • Application deployment logs and configurations
  • z/OS basics (JCL/ISPF)
  • Oracle/SQL Server databases

Nice-to-have

  • Linux operating system
  • Java and Python programming
  • Cloud basics
  • ETL/BI tools

Key Requirements

  • 2+ years of technical engineering support
  • Bachelor of Science Degree preferred
  • Available for after hours, weekend and/or holiday work

Work Rights

Not specified

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