Product Support Senior Associate

DFIN

US
On-site
Troubleshoot application-related problems
Analyze and resolve complex technical issues
Support clients on complex technical issues
The Product Support Sr. Associate provides subject matter technical and customer assistance to clients on the implementation and configuration of new and existing customers using the company's proprietary document management, composition, and/or print workflow systems

Job Summary

  • The Product Support Sr. Associate provides subject matter technical and customer assistance to clients on the implementation and configuration of new and existing customers using the company's proprietary document management, composition, and/or print workflow systems.
  • Serve as the escalation point for complex technical and/or sensitive client issues.
  • Enjoy competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth.

Matching Summary

The Product Support Sr. Associate provides subject matter technical and customer assistance to clients on the implementation and configuration of new and existing customers using the company's proprietary document management, composition, and/or print workflow systems.

Skills & Requirements

Must-have

  • Troubleshoot application-related problems
  • Analyze and resolve complex technical issues
  • Support clients on complex technical issues
  • Respond to client inquiries within SLA
  • Document and track case histories

Nice-to-have

  • Win as One mentality
  • Values-driven organization
  • Flexible workplace
  • Passion and talents

Key Requirements

  • Minimum of 2 years of SEC filing experience
  • At least 2 years practical working experience in software/application support
  • Strong knowledge base of MAC and Windows operating systems
  • Proficiency in MS Office applications
  • Conceptual understanding of Databases, Internet, XML
  • Must be able to work weekends and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter