Indigo Country Technical Specialist

HP, Inc.

Advanced technical expertise in critical technology areas
Resolve complex cross-technology incidents independently
Design specialized support solutions for customer needs
This role is responsible for utilizing advanced technical expertise to resolve complex incidents and collaborate on cross-technology issues

Job Summary

  • This role is responsible for utilizing advanced technical expertise to resolve complex incidents and collaborate on cross-technology issues.
  • The position requires cultivating senior-level relationships in assigned accounts while leading customer expectation management and internal collaboration.
  • Candidates must be able to lead moderate to high complexity projects, deliver professional reports, and contribute to operational and strategic plans.

Matching Summary

This role is responsible for utilizing advanced technical expertise to resolve complex incidents and collaborate on cross-technology issues.

Skills & Requirements

Must-have

  • Advanced technical expertise in critical technology areas
  • Resolve complex cross-technology incidents independently
  • Design specialized support solutions for customer needs
  • Cultivate senior-level relationships with assigned accounts
  • Lead moderate to high complexity projects

Nice-to-have

  • Innovative problem-solving with fresh perspective
  • Strong judgment in selecting creative solutions
  • Effective communication and results orientation
  • Learning agility and digital fluency
  • Customer centricity approach

Key Requirements

  • Four-year or Graduate Degree in Computer Science or related discipline
  • 4-7 years of work experience in customer support or mission critical systems
  • Experience with HP products preferred
  • ITIL Certifications preferred

Work Rights

Not specified

Tailored Resume

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