Manages processes and initiatives associated with Digital and dealer/customer related strategies to ensure dealers deliver superior customer experience and business growth
Job Summary
Manages processes and initiatives associated with Digital and dealer/customer related strategies to ensure dealers deliver superior customer experience and business growth.
Governs dealer execution of several strategically important Digital initiatives to support business growth while working with various stakeholders to drive adoption of new technology.
Supports the development and manages implementation of internal/external adoption and communication strategies for new products, technology platforms, and applications.
Matching Summary
Manages processes and initiatives associated with Digital and dealer/customer related strategies to ensure dealers deliver superior customer experience and business growth.
Skills & Requirements
Must-have
Manage digital initiatives
Drive technology adoption
Enable revenue growth
Support dealer adoption strategies
Improve data management
Nice-to-have
Trusted advisor on digital projects
Customer-centric solutions
Collaborative problem-solving
Proactive communication
Key Requirements
Working knowledge of Customer Focus
Working knowledge of Service Excellence
Working knowledge of Collaborating
Working knowledge of Consulting
Working knowledge of Decision Making and Critical Thinking