Pfizer is seeking a Customer Service Manager for its global Supply Chain operations, responsible for overseeing the end-to-end order-to-cash process, resolving customer disputes, and enhancing digital customer service solutions. The ideal candidate should have extensive experience in order management and customer service within a complex, international environment, along with strong analytical and interpersonal skills
Job Summary
This role is responsible for delivering efficient, accurate end‑to‑end order‑to‑cash execution, including sales order processing, claims and dispute resolution, in line with defined service level agreements.
Build and maintain strong, trust‑based relationships with key customers and wholesalers to enhance customer satisfaction.
Apply the IMEx methodology to ensure process performance adherence and drive continuous improvement.
Matching Summary
Match Score: 85
Pfizer is seeking a Customer Service Manager for its global Supply Chain operations, responsible for overseeing the end-to-end order-to-cash process, resolving customer disputes, and enhancing digital customer service solutions. The ideal candidate should have extensive experience in order management and customer service within a complex, international environment, along with strong analytical and interpersonal skills.
Salary
Base: 31.500 EUR; Bonus/Equity: 20% ANNUAL BONUS; Benefits: Not specified