Call Center Representative

University of Rochester

Rochester, New York, United States
$19.08 - $25.77; bonus/equity: not specified; bene...
Full-time, onsite
Customer service experience
Technical support skills
Ability to handle confidential information
The University of Rochester is seeking a Call Center Representative to provide communication support services for its Medical Center. The role involves handling patient inquiries, scheduling appointments, and managing confidential information while embodying the university's values of equity, integrity, and respect

Job Summary

  • The University of Rochester is committed to fostering an inclusive and welcoming culture.
  • This role involves answering a large volume of inquiries and providing technical support.
  • Employees are encouraged to contribute feedback for improving efficiency and service quality.

Matching Summary

Match Score: 85

The University of Rochester is seeking a Call Center Representative to provide communication support services for its Medical Center. The role involves handling patient inquiries, scheduling appointments, and managing confidential information while embodying the university's values of equity, integrity, and respect.

Salary

$19.08 - $25.77; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer service experience
  • Technical support skills
  • Ability to handle confidential information

Nice-to-have

  • Strong communication skills
  • Problem-solving abilities
  • Team-oriented mindset

Key Requirements

  • High School Diploma
  • 1 year of customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter